Privacy

Learn how to ensure privacy when using Vapi’s voice assistant platform.

Introduction to Privacy at Vapi

At Vapi, we are committed to delivering exceptional voice assistant services while upholding the highest standards of privacy and data protection for our users. We understand the importance of balancing service quality with the need to respect and protect personal and sensitive information. Our privacy policies and practices are designed to give you control over your data while benefiting from the full capabilities of our platform.

Understanding HIPAA Compliance Basics

The Health Insurance Portability and Accountability Act (HIPAA) is a United States legislation that provides data privacy and security provisions for safeguarding medical information. HIPAA compliance is crucial for any entity that deals with protected health information (PHI), ensuring that sensitive patient data is handled, stored, and transmitted with the highest standards of security and confidentiality. The key concepts of HIPAA compliance include the Privacy Rule, which protects the privacy of individually identifiable health information; the Security Rule, which sets standards for the security of electronic protected health information (e-PHI); and the Breach Notification Rule, which requires covered entities to notify individuals, HHS, and in some cases, the media of a breach of unsecured PHI. Compliance with these rules is not just about adhering to legal requirements but also about building trust with your customers by demonstrating your commitment to protecting their sensitive data. By enabling the hipaaEnabled configuration in Vapi’s voice assistant platform, you are taking a significant step towards aligning your operations with these HIPAA principles, ensuring that your use of technology adheres to these critical privacy and security standards.

Understanding Default Settings

By default, Vapi records your calls and stores logs and transcriptions. This practice is aimed at continuously improving the quality of our service, ensuring that you receive the best possible experience. However, we recognize the importance of privacy and provide options for users who prefer more control over their data.

Opting for Privacy: The HIPAA Compliance Option

For users prioritizing privacy, particularly in compliance with the Health Insurance Portability and Accountability Act (HIPAA), Vapi offers the flexibility to opt out of our default data recording settings. Choosing HIPAA compliance through our platform ensures that you can still use our voice assistant services without compromising on privacy requirements.

Enabling HIPAA Compliance

HIPAA compliance can be ensured by enabling the hipaaEnabled configuration in your assistant settings. This simple yet effective setting guarantees that no call logs, recordings, or transcriptions are stored during or after your calls. An end-of-call report message will be generated and stored on your server for record-keeping, ensuring compliance without storing sensitive data on Vapi’s systems.

To enable HIPAA compliance, set hipaaEnabled to true within your assistant’s configuration:

{
  "hipaaEnabled": true
}

Note: The default value for hipaaEnabled is false. Activating this setting is a proactive measure to align with HIPAA standards, requiring manual configuration adjustment.

FAQs

Q: Will enabling HIPAA compliance affect the quality of Vapi’s service? A: Enabling HIPAA compliance does not degrade the quality of the voice assistant services. However, it limits access to certain features, such as reviewing call logs or transcriptions, that some users may find valuable for quality improvement purposes.

Q: Who should use the HIPAA compliance feature? A: This feature is particularly useful for businesses and organizations in the healthcare sector or any entity that handles sensitive health information and must comply with HIPAA regulations.

Q: Can I switch between default and HIPAA-compliant settings? A: Yes, users can toggle the hipaaEnabled setting as needed. However, we recommend carefully considering the implications of each option on your data privacy and compliance requirements.

Need Further Assistance?

If you have more questions about privacy, HIPAA compliance, or how to configure your Vapi assistant, our support team is here to help. Contact us at [e-mail] for personalized assistance and more information on how to make the most of Vapi’s voice assistant platform while ensuring your data remains protected.